Maintaining a clean and safe environment for our guests has always been Les Citadelles #1 priority.

But this is now even more important while we are all fighting the Coronavirus (COVID-19).

And that is why in April 2020 we have launched the:


We have updated our cleaning practices to follow the highest standard as recommended by the "Alliance France Tourisme", adding usage of bactericide and virus killing cleaning detergents.

It includes special training for our staff as well as making sure the newly implemented special measures have been followed.

We are willing to guarantee a deep professional cleaning for our guests. Everyone should have the confidence that booking a holiday in our properties is as safe as it can be.

This initiative is based on a double process, only way to minimise the infection risk:

Cleaning + Disinfection

The cleaning is based on soap, detergent and water usage to remove usual dirt. The disinfection relies on chemical products to kill as much bacteria and viruses as possible.

While cleaning our commitment is to follow the bellow procedure:

  • Open each rom window
  • Wear disposable gloves and masks
  • Collect and clean bedsheets individually
  • Use a dedicated cloth disinfectant in every towel and bedsheet cleaning
  • Disinfect every little commonly use objects and switches like remote controls, switches, door and drawer knobs, hand rails, keys, hair dryer, iron, bins...

For your wellbeing, we will provide in all of our properties:

  • Tissues
  • Soap
  • hydro-alcoholic gel
  • Put on display health and safety rules reminders
  • Hand wash and facemask wearing instructions

We have to prioritise social distancing by avoiding direct physical contact, meaning no handshake and staying 1.5m (5 feet) away from you.

And finally we recommend that you use the dishwasher to clean all cutlery, pans and plates instead of doing it by hand.

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