1. Object

Reservations for a stay in our properties are made with Mr. and Mrs. MAURIN, joint venture whose head office is located at 1334 chemin des Rastines in Antibes 06600. SIRET 83904089600020. Commercial name: Les Citadelles. These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in the reservation confirmation document. They govern all the steps necessary for the reservation and the monitoring of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform.These general conditions of sale apply to all reservations made online, via our reservation platform on the website www.lescitadelles.com.

2. Reservation

The customer chooses the services presented on our reservation platform. He acknowledges having read the nature, destination and reservation methods of the services available on our reservation platform and having requested and obtained necessary and/or additional information to make his reservation with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, such that we cannot be held responsible in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.

3.Booking process

Reservations made by the customer are made via the electronic reservation voucher accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The customer certifies the veracity and accuracy of the information transmitted. After the final choice of the services to be reserved, the reservation procedure includes entering the bank card for payment of the deposit, consultation and acceptance of the general conditions of sale and the conditions of sale of the rate reserved before the validation of the reservation and, finally, validation of the reservation by the customer.

4. Acknowledgment of receipt of the reservation

Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay to the email address you provide. In the case of online reservation, the acknowledgment of receipt of the reservation by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit complaints.

5. Cancellation or modification by the customer

The customer is reminded, in accordance with article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in article L. 121-21 of the Consumer Code. consumption.The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations benefiting from the special ""Non-cancellable"" rate cannot be subject to any modification and/or cancellation and the sums paid will not be subject to any refund. In this case, it is mentioned in the conditions of sale of the price. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone details are specified on the confirmation of the reservation sent by email. All reservations are personal and cannot under any circumstances be transferred to a third party, whether free of charge or for a fee.

6. Consumption of the service

In accordance with article R.611-42 of the code of entry and stay of foreigners and the right of asylum, the client may be asked, upon arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not they must complete the police form. Guests accept and undertake to use the property reasonably and for its intended purpose. Any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation or reimbursement and without prejudice to any civil or criminal action which could be taken against the clients. The client accepts and undertakes to respect the Internal Regulations of the accommodation. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and or without any reimbursement if a regulation has already been made. been carried out.The customer undertakes in particular to respect the number of occupants indicated at the time of booking for the entire duration of the stay. He undertakes to respond to damage and losses which occur during the duration of the stay in the property of which he will have exclusive use and finally not to harm the tranquility of the calm and protected environment surrounding our properties.
Pets are not allowed. Failure to comply with this rule results in payment of a supplement. The animal owner will be directly liable in the event of damage or inconvenience caused by the animal affecting the property, third parties, employees or local residents. The cost of any damage caused during the stay may be invoiced to the customer.
The property offers free Wi-Fi access. Customers undertake not to use their computer resources for the purposes of reproduction, representation, making available or communication to the public of any property protected by copyright or neighboring rights without the authorization of the owners. of these rights or in violation of their rights.

7. Liability

The photographs presented on our reservation platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of reservation and the day of the reservation. consumption of the service.The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to the third party, due to the client, in particular the unavailability of the internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of unauthorized payment by the bearer's bank. Any reservation or payment which is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.

8. Complaints

Complaints relating to non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing as quickly as possible and at the latest within two days after the date of departure from the establishment.

9. Price

The prices relating to the reservation of services are indicated before and during the reservation. Prices are confirmed to the customer in the amount including tax, in the commercial currency of the establishment, in Euros, and are only valid for the duration indicated on the reservation platform. If the establishment is debited in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, regardless of their origin, are payable in the local currency of the establishment, unless special arrangements are indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) collected on behalf of the municipality, presented on the rates page, are to be paid directly on site to the establishment. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to the VAT will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date.

10. Payment

Payment is made by transfer or credit/debit card via a secure payment system.The customer communicates his bank details as a deposit or the balance of the reservation by credit card (Visa, Mastercard, American Express, Diners Club, etc. depending on the possibilities offered by the establishment's reservation platform) by directly indicating , in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the numbers, as well as its validity date (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram. The partial or total debit of the payment is made at the time of booking and for the balance, at the latest 1 month before the customer's arrival. In the event of a no show (reservation not canceled – customer not present) of a reservation, the establishment will not make any refund, as stipulated in its general conditions and special conditions of sale.

The establishment has chosen elloha.com/stripe.com in order to secure online payments by credit card.The validity of the customer's payment card is checked by Stripe.com. The payment card may be refused for several reasons: stolen card, blocked card, ceiling reached, entry error, etc. In the event of a problem, the customer must contact their bank on the one hand, or the establishment on the other hand to confirm your reservation and method of payment. Some establishments can generate invoices/notes electronically, the original file is certified and available online at the internet address communicated by the establishment.

A security deposit of 2000 euros, intended to cover rental damages to the accommodation, will be requested on the day of arrival by imprint of a bank card; it will be released once the absence of damage has been noted and at the latest 7 days after departure.In the event of duly noted damage or missing equipment, a deduction will be made from the security deposit, the amount of which will be determined by amicable agreement between the owner and the tenant. In the event of a dispute, a quote will be made by a professional or an authorized organization, requested by the tenant before their departure or, failing that, by the owner.

If the security deposit proves insufficient, the customer undertakes to complete the amount. This deposit cannot under any circumstances be considered as a contribution to the rent.

11. Respect for privacy

The customer is informed, on each of the personal data collection forms, of the obligatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves compatible with the carrying out of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter personal data. In particular when paying online, the customer's bank details must be transmitted by the payment provider Stripe.com to the establishment's bank, for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate protection of personal data within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Stripe.com in his capacity as a professional, has committed to the establishment to take all security measures and respect for data confidentiality for said data transfers.

12. Convention of proof

Entering the required banking information, as well as acceptance of these general conditions and the voucher or reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. Computerized records kept in Elloha.com's computer systems. will be kept in reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is recorded at the time of booking.

13. Force majeure

Force majeure means any event external to the parties which is both unpredictable and insurmountable and which prevents either the client or the establishment from fulfilling all or part of the obligations provided for in the contract. Force majeure or fortuitous events are those usually recognized by the case law of French Courts and Tribunals. Each party cannot be held responsible towards the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party bears the burden of the resulting costs.

14. Dispute resolution

These General Conditions of Sale are governed by the law of the country of establishment, France, without hindering any mandatory protective provisions that may be applicable in the country of residence of consumers.

15. Completeness

These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the voucher or reservation request express the entirety of the obligations of the parties. No general or specific conditions communicated by the customer can be integrated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or reservation request (including the special conditions of the reserved rate) and these general conditions.In the event of a contradiction between the reservation voucher and the general conditions, the provisions appearing on the reservation voucher will be the only ones applicable to the obligation in question. These general conditions of internet sale may be modified and/or supplemented at any time by the establishment. In this case, the new version of the general conditions of sale via internet will be put online by the establishment. As soon as it is posted online, the new version of the general conditions of sale via internet will automatically apply to all customers.